Utility Department

All or some services included in your water bill are water, sewer, storm water, trash & recycling

To start service at a property in Norwalk, you will need to complete an Application for City Services and pay a $100 deposit. You can complete application in person at City Hall or online by emailing the completed form to water@norwalk.iowa.gov.

Please contact City Hall to pay the $100 deposit over the phone as services will NOT be started until the deposit is received along with the completed application form.

New Resident Application for City Services

  • If you are moving to another property in Norwalk, you may have your deposit transferred by filling out an application at City Hall.
  • Any deposit not transferred will be applied to your final bill

The completed application and deposit must be made 24 hours prior to the requested date of service.

Residents moving out of Norwalk will need to contact the Utility Billing Office prior to moving.  If an inactive account balance is not paid in full within 30 days, the account will be sent to collections.  Municipal Collections of America handles the collections for the City of Norwalk.

Utility Billing Cycle

  • Water meters are read on first business day of the month
  • Bills are mailed around the 15th of each month
  • Bills are due each month on the 4th regardless of weekend or holiday
  • A 10% late fee will be applied on the 5th to all accounts that have a past due balance
  • Disconnection notices are sent on the 11th of each month
  • Water service will be shut off on the 25th of each month if no payment is made & a $50 re-connection fee is assessed

Payments can be made by cash, check, credit card or money order by mail or at City Hall. Customers can also sign up for Xpress Bill Pay for online or automatic payments. You can also download the Xpress Bill Pay app from the App or Google Play Store.

Utility Bill Office
Norwalk City Hall
705 North Avenue
Norwalk, Iowa 50211

2024 Water Quality Report

Other Utility Contacts Company Phone Number
Emergency After Hours City of Norwalk Public Works 515.222.3321
Electric & Gas MidAmerican Energy 888.427.5632
Missed Garbage Collection Ankeny Sanitation 515.244.0021
Missed Recycling Collection Metro Waste Authority 515.244.0021
 TV/Internet/Phone Century Link 855.464.8290
 TV/Internet/Phone Mediacom 800.790.8187