Utility Rate Increase - Notice to Customers

Utility Rate Increase - Notice to Customers

A utility rate increase will go into effect July 1st, 2018. The new rate will reflect a $.24 increase to water billed per 1,000 gallon and a $.39 increase to sewer billed per 1,000 gallon beginning with your September 4th bill.  The rate for garbage, recycling, storm drain, and minimum availability fees will all remain the same. 

The City of Norwalk completed a rate study February 2018 and the City Council approved to implement a rate adjustment for our FY 2018-19. There are two primary reasons for the water rate increase; 1) Des Moines Water Works rate increases 2) System improvements including a new feed from the west of Norwalk and a second water tower in our future (5-7 years).  Our growth has helped keep these rate increases from being higher.  The sewer rate increase is similar.  The two primary reasons for the sewer rate increase; 1) Water Reclamation Authority (WRA) rate increases 2) Improvements and maintenance within in our sanitary sewer system.  These rate adjustments will help ensure the reliability and maintenance of basic water and sewer services in our community. Norwalk City Staff is committed to managing these costs in the most efficient and sustainable way while maintaining our commitment to our cities future growth. The cost of service is something we will continue to review each year.

As our customer you are our most valuable asset and we appreciate your continued business. The Norwalk residents who have lived here many years and those just moving in will continue to benefit from the quality services we strive to provide.

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