Citizen Survey

Norwalk, Iowa Citizen Survey of 2018

From the Desk of the City Manager, Luke Nelson

The City of Norwalk contracted with ETC Institute to administer a survey of Norwalk residents this summer (2018).  The purpose of the survey was to help the City of Norwalk ensure that the City’s priorities continue to match the needs and desires of residents. The information provided will be used to improve existing services and help the City better understand the evolving needs of residents of Norwalk.

The surveys were mailed to a random sample of households in the City of Norwalk.  The goal was to obtain completed surveys from at least 300 residents. The goal was exceeded with a total of 491 residents completing the survey (the results have a precision of at least +/‐4.3% at the 95% level of confidence).

The previous citizen survey was conducted in 2008 as a special project for Simpson College (Indianola).  The primary purpose of utilizing ETC for our recent survey was the ability to benchmark results against other communities.  ETC Institute's survey has been administered in more than 300 cities in 49 states. Most participating cities conduct the survey on an annual or biennial basis.  Benchmarking data comes from two sources: (1) a national survey that was administered by ETC Institute during the fall of 2017 to a random sample of more than 4,000 residents across the United States and (2) a survey administered by ETC Institute in the fall of 2017 to over 350 residents living in the Midwest Region which includes the following states: Iowa, Minnesota, Nebraska, North Dakota, South Dakota, and Wisconsin.

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